Question 1

How do I book a room at Hotel Willa Pod Skocznią?

Accepted Answer

You can make reservations directly on the hotel's website via the booking system. You can also contact reception by phone: +48 18 20 146 82 or +48 500 229 670, or send an email to rezerwacja@podskocznia.pl. Direct bookings without intermediaries guarantee the lowest prices and immediate confirmation.

Question 2

What payment methods are available and is a prepayment required?

Accepted Answer

Payment methods and prepayment rules depend on the selected offer and reservation type — details are provided during the booking process. Payments for SPA treatments are usually required online at the time of booking. If in doubt, contact reception.

Question 3

Can I receive an invoice for my stay?

Accepted Answer

Yes — if you need an invoice, enter the request and company details in the 'Ask a question' field during booking or inform reception before arrival so the document can be prepared.

Question 4

How can I cancel or change a reservation?

Accepted Answer

Cancellation and modification rules vary depending on the selected offer and rate conditions. Check the details when making your booking or contact reception: +48 18 20 146 82 / rezerwacja@podskocznia.pl.

Question 5

What are the check-in and check-out times?

Accepted Answer

The hotel day usually begins at 15:00 and check-out is by 11:00. In some materials there is the option to check in until 22:00 and check out as early as 07:00 — if needed, confirm the exact times when booking.

Question 6

Is booking SPA treatments mandatory?

Accepted Answer

Yes. Booking treatments at Iria Spa is mandatory. We encourage booking and paying online via the booking system. If you experience issues with the form, refresh the page or call.

Question 7

How do I book a treatment and who should I call if there are problems?

Accepted Answer

The easiest way is to book a treatment online through the SPA page. If your chosen time is unavailable or you have a technical problem, contact: +48 533 626 845.

Question 8

What time should I arrive for my treatment?

Accepted Answer

Please arrive at the SPA exactly at the scheduled time. Punctuality helps maintain smooth service and ensures the full duration of the treatment.

Question 9

What are some example treatments, packages and prices?

Accepted Answer

The offer includes themed baths (e.g., Four Seasons Bath — 60 min, 300 zł/1–2 people), a mountain session (90 min, 350 zł/1–2 people), massages (e.g., Iria Spa Massage 55 min — 320 zł), rituals (Mountain Ritual — 180 min, 750 zł/1 person or 1250 zł/2 people) and facial treatments (e.g., Hydrogen Power — 60 min, 350 zł). Prices and availability are confirmed during online booking.

Question 10

Can I add decorations or drinks to my SPA reservation?

Accepted Answer

Yes — add-ons like flowers, decorations, cakes or wine are available. The cost of add-ons is usually 100–300 zł depending on the order. Orders can be made at booking or by phone: +48 533 626 845.

Question 11

How long do the tub baths last and how much do they cost?

Accepted Answer

For example: Four Seasons Bath + sauna — 60 min, 300 zł/1–2 people; Mountain session (oat and herb bath + sauna) — 90 min, 350 zł/1–2 people; Goat milk and prosecco bath — 60 min, 300 zł/1–2 people. Exact options and bookings are available online.

Question 12

What room categories does the hotel offer and what are the approximate prices?

Accepted Answer

The hotel offers rooms in four categories: Economy (approx. 240 zł/night), Standard (approx. 280 zł/night), Lux (approx. 380 zł/night) and Apartment (from approx. 449 zł/night; in some offers apartments may have a higher price). Exact prices depend on date and availability.

Question 13

What amenities are included in the rooms?

Accepted Answer

All rooms have internet access, Smart TV, a bathroom with shower and hairdryer, towels and basic toiletries (shampoo, soap). In Lux rooms and Apartments there is additionally a mini fridge, balcony and desk; the apartment also includes a kitchenette (microwave, kettle, fridge) and more space.

Question 14

How often are rooms cleaned and when are towels/linen changed?

Accepted Answer

Cleaning takes place daily. Towels are changed every third day, and bed linen every fifth day (according to information at booking).

Question 15

Does the hotel provide parking?

Accepted Answer

Yes — many offers and packages include a parking space. When booking, check whether parking is included in the selected offer.

Question 16

What special packages does the hotel offer?

Accepted Answer

The hotel offers, among others, the Relax Package (3-day stay with SPA treatments), the Christmas Package (Christmas — 4 nights, dates 21–28 December 2025), the New Year's Eve package (3 nights), and seasonal promotions like the Autumn Promotion with code JESIEN15. Details and reservations are available on the offers page.

Question 17

How does the gift voucher work and how long is it valid?

Accepted Answer

The voucher is valid for 180 days from the date of issue. After purchase we send it free of charge to the provided email address. There is the option to send a printed voucher to a postal address for an additional 25 zł. Available denominations: 500, 1000, 1500, 2000 zł.

Question 18

How can I take advantage of the autumn promotion?

Accepted Answer

When booking online during the promotion period, enter code JESIEN15 to receive a discount on stays in September and October. Direct bookings through the website guarantee the best prices.

Question 19

Do packages combine with other discounts?

Accepted Answer

Rules for combining promotions and discounts depend on the specific offer. When booking a package, check the promotion conditions or ask reception about the possibility of combining discounts.

Question 20

What are breakfast hours and how much does breakfast cost?

Accepted Answer

Breakfasts are served buffet-style usually between 8:00–10:00. The price of breakfast for external guests is about 40 zł; for hotel guests details are included at booking or in the package.

Question 21

Does the hotel serve dinner and at what times?

Accepted Answer

Dinner is served daily approximately between 13:00–18:00, approximate price is 70 zł per person (soup, main course, dessert, compote).

Question 22

Does the restaurant organize special occasion parties?

Accepted Answer

Yes — Restaurant Pod Skocznią organizes christenings, communions, jubilees, birthdays and other celebratory events. Contact reception to arrange details and the menu.

Question 23

Where is the hotel located and how far is it from Krupówki/Wielka Krokiew?

Accepted Answer

Hotel Willa Pod Skocznią is located at ul. Piłsudskiego 59a, 34-500 Zakopane. The property is in the center — about 700 m from Krupówki and a few minutes' walk from Wielka Krokiew.

Question 24

What attractions are near the hotel?

Accepted Answer

Nearby you will find Wielka Krokiew, Giewont, Kasprowy Wierch (cable car), Krupówki, the Gu-Gu Rope Park, the Tatra Mini Zoo and the Dinosaur Park. The area also offers ski runs, lifts and the COS swimming pool.

Question 25

Does the hotel offer information or assistance in organizing excursions?

Accepted Answer

Yes — staff can help organize sleigh rides, mountain trips, ski lessons and other attractions. Contact reception for details.

Question 26

What are the quiet hours and fire safety rules?

Accepted Answer

Quiet hours are from 22:00 to 07:00. It is forbidden to use heaters, irons and other heating devices and to smoke in rooms (total smoking ban). The hotel adheres to fire safety rules and asks guests to respect them.

Question 27

Can unregistered persons be received in the room?

Accepted Answer

Unregistered persons may stay in a guest's room between 07:00 and 22:00. The room may not be handed over to third parties, and the guest is responsible for damage caused by themselves and their visitors.

Question 28

What rules apply to the stay of minors?

Accepted Answer

From August 2024 there is a requirement that persons under 18 must be under the care of an adult. At check-in a legal guardian's consent and identity documents for the child and guardian are required.

Question 29

What happens to items left after departure?

Accepted Answer

Items left by a guest may be returned at the guest's expense or stored for one month. The hotel is not responsible for valuable items left in the room; we recommend leaving such items in the safe or handing them to reception.

Question 30

How can I contact the hotel regarding reservations or questions?

Accepted Answer

Reception and reservations: tel. +48 18 20 146 82, mob. +48 500 229 670, e-mail: rezerwacja@podskocznia.pl. SPA (Iria Spa): +48 533 626 845. Address: ul. Piłsudskiego 59a, 34-500 Zakopane.

Question 31

What are the hotel's bank account numbers (IBAN/SWIFT)?

Accepted Answer

Bank PEKAO S.A. — IBAN: PL31 1240 1431 1111 0000 1066 2478, SWIFT: PKOPPLPW. BANK MBS in Wieliczka (Myślenice branch) — IBAN: PL94 8619 0006 0020 0882 4819 0005, SWIFT: POLUPLPR. If paying by bank transfer, please confirm the details with reception.

Question 32

Where should I send group or event inquiries?

Accepted Answer

For group matters, conferences or special events please contact by email at rezerwacja@podskocznia.pl or by phone +48 18 20 146 82 / +48 500 229 670 — provide event details, dates and expected number of participants.

Question 33

Who is the data controller and for what purpose is the data processed?

Accepted Answer

The data controller is KRAMB s.c. Krystyna and Ryszard Trzcińscy, ul. Piłsudskiego 59a, Zakopane. Data is processed for the purpose of fulfilling reservations, handling complaints, investigating breaches of the regulations and processing payments. The booking system is operated by Hotres.pl.

Question 34

What rights do guests have under GDPR?

Accepted Answer

Guests have the right to access their data, to rectify it, to delete it, to restrict processing and the right to data portability. Marketing consents can be withdrawn by sending a message to rezerwacja@podskocznia.pl.

Question 35

Does the hotel share data with third parties?

Accepted Answer

Data is not shared with third parties unless required by law or when it concerns authorized entities necessary for service delivery (e.g., payment systems, booking software). Hotres.pl provides technical and organizational measures to protect data.

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